Audio Blog: Making the Most of Negative Feedback or Experiences
When you receive negative feedback or experience a disappointment and failure, what can you do to make the most of it? Listen to this audio blog to learn what you can do. 4Ds for dealing with negative...
View ArticleCarefrontation: Customer Feedback and Engaged Leadership
What do you do when customers call with feedback? I offered feedback to a local restaurant operator last year. He happens to be one of the most thoughtful manager/leaders I know. He thanked me for my...
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